{"id":1799,"date":"2021-03-11T21:26:58","date_gmt":"2021-03-11T21:26:58","guid":{"rendered":"https:\/\/coastalebike.com\/?page_id=1799"},"modified":"2021-08-17T17:48:07","modified_gmt":"2021-08-17T17:48:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/coastalebike.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.9.1″ background_image=”https:\/\/coastalebike.com\/wp-content\/uploads\/2021\/03\/Drone-Del-Mar-Powerhouse.jpg” parallax=”on” custom_padding=”179px||179px||true|” locked=”off”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.3.1″][et_pb_column type=”2_3″ _builder_version=”4.3.1″][et_pb_text _builder_version=”4.9.1″ text_font_size=”16px” text_line_height=”1.8em” header_font=”Kanit|700|||||||” header_font_size=”80px” background_layout=”dark” header_font_size_tablet=”60px” header_font_size_phone=”42px” header_font_size_last_edited=”on|phone” header_text_shadow_style=”preset2″ locked=”off”]<\/p>\n

Have a Question?<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.3.1″][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.3.2″ custom_padding=”17px||17px||true|”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.3.1″][et_pb_column type=”3_5″ _builder_version=”4.3.1″][et_pb_text _builder_version=”4.9.10″ text_font_size=”16px” text_line_height=”1.8em” custom_padding=”||||false|false” hover_enabled=”0″ locked=”off” sticky_enabled=”0″]<\/p>\n

Electronic and pedal assited bikes are the fastest growing category in the bicycle industry.\u00a0 Coastal E-Bike rents super-fun, high quality electric bicycles along with local San Diego North Costal area routes to provide you with a fun and memorable experience. Enjoy a ride down the Southern California coast or for small group tours, we can customize an itinerary to emphasize your interests.<\/p>\n

All riders under the age of 18 must have a waiver signed by a parent or legal guardian.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.3.1″][et_pb_blurb title=”Hours of pedal-assisted fun” use_icon=”on” font_icon=”%%36%%” icon_color=”#EA4335″ icon_placement=”left” content_max_width=”1100px” use_icon_font_size=”on” icon_font_size=”26px” _builder_version=”4.9.1″ header_font_size=”14px” header_line_height=”1.2em” custom_margin=”||10px||false|false” animation=”off” locked=”off”][\/et_pb_blurb][et_pb_blurb title=”Helmet and lock included” use_icon=”on” font_icon=”%%36%%” icon_color=”#EA4335″ icon_placement=”left” content_max_width=”1100px” use_icon_font_size=”on” icon_font_size=”26px” _builder_version=”4.9.1″ header_font_size=”14px” header_line_height=”1.2em” custom_margin=”||10px||false|false” animation=”off” locked=”off”][\/et_pb_blurb][et_pb_blurb title=”Experience beautiful landscapes” use_icon=”on” font_icon=”%%36%%” icon_color=”#EA4335″ icon_placement=”left” content_max_width=”1100px” use_icon_font_size=”on” icon_font_size=”26px” _builder_version=”4.9.1″ header_font_size=”14px” header_line_height=”1.2em” custom_margin=”||10px||false|false” animation=”off” locked=”off”][\/et_pb_blurb][et_pb_blurb title=”Knowledgeable Local Guides” use_icon=”on” font_icon=”%%36%%” icon_color=”#EA4335″ icon_placement=”left” content_max_width=”1100px” use_icon_font_size=”on” icon_font_size=”26px” _builder_version=”4.9.1″ header_font_size=”14px” header_line_height=”1.2em” custom_margin=”||10px||false|false” animation=”off” locked=”off”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.1″ _module_preset=”default” background_color=”#00AEEF” custom_padding=”0px|||||”][et_pb_row _builder_version=”4.9.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_text _builder_version=”4.9.1″ header_text_color=”#e2e2e2″ header_2_font=”Kanit|700|||||||” header_2_text_color=”#ffffff” header_2_font_size=”48px” header_2_line_height=”1.2em” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” locked=”off”]<\/p>\n

Have\u00a0 A Question?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.1″ _module_preset=”default” background_color=”#ffffff” custom_padding=”|25px||25px|false|true”][et_pb_column type=”1_2″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_accordion closed_toggle_text_color=”#2a2a2a” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#00AEEF” use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.9.10″ toggle_font=”Kanit|700|||||||” toggle_font_size=”24px” toggle_line_height=”1.4em” body_line_height=”1.8em” background_color=”#ffffff” module_alignment=”center” hover_enabled=”0″ toggle_font_size_tablet=”20px” toggle_font_size_phone=”16px” toggle_font_size_last_edited=”on|phone” border_width_all=”0px” border_color_all=”#d8d8d8″ border_width_bottom=”1px” sticky_enabled=”0″][et_pb_accordion_item title=”How do I book a tour?” open=”off” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false”]<\/p>\n

Click BOOK HERE<\/a><\/span> or call us at 858-925-7430<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are your experiences safe?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

Yes! All our guides are trained in proper road safety.<\/strong> Prior to embarking on your bikes, we provide a safety briefing and ensure you understand how to use your e-bike. In addition, the guide carries a cell phone to keep in touch with our HQ throughout the ride and we have an EMT on staff.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where do I meet for the tour?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]For both the tours and rentals, meet us at the shop.
\n243 N. Highway 101, Suite 5, Solana Beach, CA 92075[\/et_pb_accordion_item][et_pb_accordion_item title=”What is your cancellation policy?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]Change of plans. Don\u2019t worry: if you cancel at least 24 hours in advance, we will happily offer you a full refund. Please note that for groups of 6, cancellations must be at least a week in advance. [\/et_pb_accordion_item][et_pb_accordion_item title=”Which e-bike is best for me?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

The Traditional, with its front suspension and big wheels, is our smoothest ride.<\/p>\n

The Step-Thru is best for those who like a more upright riding position, as it offers swept-back handlebars.<\/p>\n

The Cargo Step Thru features a cargo area or child seat with rails and foot steps.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How much cycling is on the tour?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

The 15 mile loop<\/b>\u00a0is just that. You can bike as much or little as you want. With throttle assist, you can determine how much pedaling you want. We make plenty of stops for photographs and a chance to rest.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there any age restrictions on the electric bikes?” _builder_version=”4.9.10″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” hover_enabled=”0″ open=”on” sticky_enabled=”0″]<\/p>\n

All riders under the age of 18 must have a waiver signed by a parent or legal guardian.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to sign a waiver?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

Yes.<\/strong> Anyone under the age of 18 must have a parent or guardian sign for them.
It is also on our website to review here.<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if in the case of bad weather?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

We check the weather forecast the night before each tour<\/strong> to make sure that it will be safe to ride.\u00a0 If heavy rain is predicted, we will cancel the tour and offer you a full refund. If light rain is predicted, we will offer you the option to continue the tour or to cancel for a full refund.<\/p>\n

In addition, we make exceptions for rentals in bad weather<\/strong>. We want you dry, happy and safe.\u00a0\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there bathrooms along the tours?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

Yes, there are a few along the way.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.1″ _module_preset=”default”][et_pb_accordion closed_toggle_text_color=”#2a2a2a” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#00AEEF” use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.9.1″ toggle_font=”Kanit|700|||||||” toggle_font_size=”24px” toggle_line_height=”1.4em” body_line_height=”1.8em” background_color=”#ffffff” module_alignment=”center” toggle_font_size_tablet=”20px” toggle_font_size_phone=”16px” toggle_font_size_last_edited=”on|phone” border_width_all=”0px” border_color_all=”#d8d8d8″ border_width_bottom=”1px”][et_pb_accordion_item title=”Do I need to know how to ride a bike?” open=”on” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false”]<\/p>\n

While riding an e-bike is easier than a standard bike, we still require that you know how to ride a bike<\/strong> before joining us on a tour.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to pedal? Will the e-bike run out of battery without my help?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

If you don\u2019t want to pedal at all, and you\u2019d like to ride more than 20 miles, consider renting an extra battery for $10. While our bikes can take a 150 lb rider to La Jolla and back (25 miles round trip) with battery to spare, it\u2019s not uncommon for people who don\u2019t pedal at all to enjoy the ride so much that they go further than planned. If so, you can either pedal back or call us for an in-ride battery swap. We bill these swaps at $50 per hour drive time plus $10 for the battery, so we recommend planning appropriately.<\/p>\n

There are a lot of variables (i.e. bike, the rider, the terrain, etc.), so be sure to call us for advice! We\u2019re happy to make your ride as easy (or as difficult) as you\u2019d like.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there any weight restrictions?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

The maximum weight for the Happy Camper and Happy Fatty is 275 lb. <\/strong><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What level of difficulty is on tour? What level of fitness do I need to have?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

The “15 Mile Loop” is suitable for beginners, featuring all relative flat paved roads.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How much cycling is on the tour?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

The 15 mile loop<\/b>\u00a0is just that. You can bike as much or little as you want. With throttle assist, you can determine how much pedaling you want. We make plenty of stops for photographs and a chance to rest.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are food and drinks included?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

Only water for the tour will be provided. Feel free to bring whatever you wish to drink and a small snack.\u00a0 We do pass by quite a few local markets, food establishments and convenience stores.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I have an issue with the bike while I\u2019m out riding?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

Bike problems are rare, but if you do encounter an issue with your bike while on a tour, we will send someone to swap out the problem bike<\/strong> for a replacement. If you want a ride back, whether while renting your own bike or on a tour, we can provide that at no charge as well. Please note that we will never bill you for the time you spend waiting for a backup bike<\/strong>, nor do we charge to replace a flat tire.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer refunds?” _builder_version=”4.9.1″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” open=”off”]<\/p>\n

If you cancel at least 24 hours in advance<\/strong>, we will happily offer you a full refund. Please note that for groups of six or more, cancellations must be at least a week in advance.<\/p>\n

We also offer a satisfaction guarantee. If you don\u2019t enjoy your tour, let us know and we\u2019ll make it right with a refund. However, it doesn\u2019t happen often \u2013 typically the only complaints are that people don\u2019t want the tour to end!<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Bottom Footer” _builder_version=”4.9.1″ use_background_color_gradient=”on” background_color_gradient_start=”#00508c” background_color_gradient_end=”#00aeef” custom_margin=”17px||||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”1px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”48px||48px||true|false” global_module=”1666″ saved_tabs=”all” locked=”off”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.9.1″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(23,0,190,0)” background_color_gradient_end=”#00aeef” background_color_gradient_direction=”135deg” background_color_gradient_start_position=”48%” background_color_gradient_end_position=”31%” background_enable_image=”off” custom_margin=”-87px|auto||auto|false|false” custom_margin_tablet=”” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”137px||50px||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”0px||0px||false|false” background_last_edited=”on|phone” use_background_color_gradient_phone=”off” box_shadow_style=”preset4″ box_shadow_horizontal=”30vw” box_shadow_vertical=”0px” box_shadow_color=”#00AEEF” box_shadow_horizontal_tablet=”” box_shadow_horizontal_phone=”0vw” box_shadow_horizontal_last_edited=”on|phone”][et_pb_column type=”1_2″ _builder_version=”4.2.2″][et_pb_text _builder_version=”4.2.2″ header_3_font=”Kanit|700|||||||” header_3_font_size=”24px” header_3_line_height=”1.4em” background_layout=”dark”]<\/p>\n

Contact Us<\/h3>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”%%249%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”100%” use_icon_font_size=”on” icon_font_size=”16px” _builder_version=”4.9.1″ body_line_height=”1.2em” background_layout=”dark” animation=”off”]<\/p>\n

243 N. Hwy 101, Suite 5, Solana Beach, CA 92075<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%92%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”100%” use_icon_font_size=”on” icon_font_size=”16px” _builder_version=”4.9.1″ body_line_height=”1.2em” background_layout=”dark” animation=”off”]<\/p>\n

10a-6p Daily<\/p>\n

[\/et_pb_blurb][et_pb_blurb url=”tel:858-925-7430″ url_new_window=”on” use_icon=”on” font_icon=”%%264%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”100%” use_icon_font_size=”on” icon_font_size=”16px” _builder_version=”4.9.1″ body_line_height=”1.2em” background_layout=”dark” animation=”off” link_option_url=”tel:858-925-7430″ link_option_url_new_window=”on”]<\/p>\n

(858) 925-7430<\/p>\n

[\/et_pb_blurb][et_pb_blurb url=”mailto:info@coastalebike.com” url_new_window=”on” use_icon=”on” font_icon=”%%238%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”100%” use_icon_font_size=”on” icon_font_size=”16px” _builder_version=”4.9.1″ body_line_height=”1.2em” background_layout=”dark” animation=”off” link_option_url=”mailto:info@coastalebike.com” link_option_url_new_window=”on”]<\/p>\n

info@coastalebike.com<\/p>\n

[\/et_pb_blurb][et_pb_blurb url=”https:\/\/waiver.smartwaiver.com\/w\/604fcbd6883ce\/web\/” url_new_window=”on” use_icon=”on” font_icon=”%%75%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”100%” use_icon_font_size=”on” icon_font_size=”16px” _builder_version=”4.9.1″ body_line_height=”1.2em” background_layout=”dark” animation=”off” link_option_url=”https:\/\/waiver.smartwaiver.com\/w\/604fcbd6883ce\/web\/” link_option_url_new_window=”on”]<\/p>\n

Sign our online waiver<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/book.peek.com\/s\/f92e12e4-c75a-4928-ba1e-c31ce20ac373\/qzzbD” url_new_window=”on” button_text=”Click to Book” _builder_version=”4.9.1″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#ea4335″ button_border_color=”#FFFFFF” button_border_radius=”6px” button_font=”Kanit|300||on|||||” button_icon=”%%3%%” background_layout=”dark” custom_padding=”5px|40px|5px|40px|true|true” box_shadow_style=”preset1″ box_shadow_color=”#161616″ locked=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.2.2″][et_pb_code _builder_version=”4.9.1″ _module_preset=”default”]